I will say the point is made in that some people do take mod status just for the status purpose. Not everyone genuinely wants to help and being so it's mostly text based on applications and conversations, we can't read body language or points of inflection in voices to understand their true nature. I as a mod admit I don't always get it right either. I'm human and know that if every action I took was evaluated, they would say I didn't take enough or took too much on certain instances. It's the human element of moderating. But there's a lot more to add into this situation.
First, the site has made expectations that unless you're a mod, you're not to moderate the room. Telling people to leave publicly is just that. It calls attention and starts arguments. I'm not here to judge your friend's statement at a level of a broken rule, but I'm trying to show from an outside perspective that a view can see a rule was broken. So if your friend is a regular, I feel she would be aware of the that rule. I try to help best I can without hanging out too long in the Lesbian Room and it was one of the first rules I was made aware of.
Second, it's my belief that bringing attention to the guys in the room will, more often than not, keep them there. A few will get scared off especially if they legitimately clicked on the room by mistake. But if the ignore feature is used, their posts won't be seen in main. Yes, I understand they can still read your posts and if you're posting your photos that doesn't make you comfortable. I understand that, empathize with it and feel you are clearly in the right to not feel comfortable with a man in the room if that's what you're doing in the room.
There is a staff list on the left side of the screen and you may reach out to any of us online for assistance. You may report the profile before PMing one of us so it goes through the system as well. Sometimes those things get seen by a moderator who is actively doing reports if another doesn't get to your PM immediately.
I also want to add, most GMs have no issue coming in and removing men from the Lesbian Room. Sometimes we mute and ask them nicely to leave to not seem like tyrants, but other times we may just have to block. I understand that as a woman when you enter the Lesbian Room you are seeking safety from males and that is why I don't hesitate when I see that request. As we mods, we do want you to be in the room and enjoy your time. I have had a couple of your regulars ask me to do that and they have been very kind and thankful. I have always appreciated their kindness and appreciation for it, when in reality they didn't need to because I was just doing my job.
I understand the action seems harsh, but please understand from a moderators perspective that a room block, just like a site kick, isn't always permanent. They are used like warnings to get other's attention to the fact a rule was broken. They can be shortened or removed in some situations.
I don't know all the details to your friend's story and don't want to make any judgments on it. I'm happy PJ already offered to look into it. But for others who may read this, I want to help them understand in case they don't. Most room owners will listen to an appeal for a removal of a room block. I advise my staff to send chatters to me if they have been blocked and don't want to engage in a conversation any further with them. Sometimes things get heated and they can't do it calmly. As a room owner, that's part of our job. Sometimes the blocks get shortened or removed, but not always. Each situation is unique and there's not checklist to say how long each one should be. But if you're room blocked and still on site, you may message that room owner to appeal the room block. If you don't know who the room owner is, Chatmaster has made a list for others informaiton so they know who to go to. We may contacted on the chat site or on here.
https://www.321sexchat.com/message-board/threads/how-to-contact-room-owners-admins.6133/
Again, I want to reiterate, I don't know the entire story here. I'm not making a judgment. Are some actions taken overzealous on a single message? Yes, we're human? Are moderators always wrong? No, but some are new and still learning and longer tenured ones are learning every day, which includes myself. I'm just summarizing there are steps that can be taken when room blocks are done to have them removed or to talk the situation over. For every chatter, please don't panic. That doesn't mean it can be removed, but a calm conversation is the first step toward reconciliation.
Your post on this forum can help us get in the right direction. I understand when it's a good friend, it doesn't feel good to see that happen to them. Emotions come out which is a natural human reaction. The more we can have a conversation about, data showing what was involved (as you did, so thank you), and keep the name calling out of it, hopefully it'll be a growing process for all of us. Those are just my thoughs and information I wanted to add as a moderator so you can get insight to our perspective, too.
Most of us do appreciate understanding how you see it and feel about it. But again, as much as I support our moderators team, I will never say we're perfect and always in the right, because I know I get it wrong every now and again, but I'm striving to learn and be better as much as I can and I hope the rest of the team does the same.
Get her back to site please.